Integrity and Discipline
We will only develop services and solutions that we can know we can deliver with excellent quality. We will only recommend solutions to our clients that we believe are in their best interests, as defined by understanding each client’s primary goals. This means that, at times, we may have to recommend a prospect or client not work with us.
Curiosity
Asking why is encouraged, whether it is internal (e.g., a way we are doing something or not doing something), or responding to client requests by helping them understand “why” or “why not.” Each person is a valued member of the team who brings a unique set of skills, experiences, and ideas. We will strive to continue creating an environment that celebrates and shares this across the organization.
Transparency and Accountability
Our work, our time, and our billing are not a black box. Clients, partners, and colleagues have a right to understand how something was done, how long it took, and how much it cost. We will admit when we have made a mistake.
Quality
If we cannot do it well, we will not do it or we will help find the right experts we can stand behind. Internally, if we take on a system, product, or process we strive to make it the best it can be with an eye on consistent improvement.
Balance
We are at our best when we're balanced. When we are working, we are working hard. When we stop work, we are fully stopped. The company and clients should not be cause for sleepless nights.
Boldness
This can be as simple as making a suggestion that is the opposite of what the group thinks.
Growth Oriented
Organization and individual growth are paramount - training, sharing, and experimenting are critical to this.
Calm/Relaxed
Growth, being entrepreneurial, and wearing multiple hats can quickly lead to a sense of frenetic energy. We must strive for a calm and relaxed approach to all problems, challenges, and opportunities. This will give us the greatest chance at finding the right way forward and making small course corrections along the way.
Team Approach
We win and lose together.
Choosy
As we grow, we will take the opportunity to work with the clients we want to work with. However, even now we will not pursue a client who actively promotes racism, bigotry, prejudice, or any form of discrimination. We will also not work with clients whose products promote violence, hatred, or disinformation.
