Conversational AI & Chatbots: Enhancing Customer Support and Sales
Conversational AI — once seen as a tech curiosity — has become an essential tool in modern...
INDUSTRY
B2C
COMPANY SIZE
Medium
HEADQUARTERS
North America
PLATFORM
Magento / Adobe Commerce
Focus Camera, a family-owned business since 1966, has two retail locations, a dedicated team of hundreds of employees, and millions of online customers.
Due to numerous issues with the legacy headless frontend application of their site, Focus Camera was eager to move quickly to a more standardized solution from the custom and unwieldy platform they were on. They wanted a secure frontend built on Magento that leveraged the rich functionality and modularity of Adobe Commerce.
Constructing the frontend posed significant challenges, yet through meticulous planning and seamless execution, supported by backend architects, compatibility hurdles were efficiently addressed. This included ensuring integration with various payment methods (Affirm, Amazon Pay), Klaviyo, and resolving ongoing integration issues alongside the Focus Camera team. As final pre-implementation tests revealed infrastructure remodeling needs, collaboration with Centuria and the Focus Camera IT team facilitated stabilization, leading to a successful store launch, with continued support provided to the Focus Camera team.
As a testament to our efforts, Focus Camera now operates as a seamlessly functioning store, boasting excellent performance and accessibility for individuals with disabilities. Ensuring that Focus Camera online store meets digital accessibility requirements is vital as it enables them to reach a broader audience, enhances user experience, and fosters inclusivity, ultimately boosting customer satisfaction and loyalty while expanding market reach.
Portland, Maine
sales@ironplane.com
(207) 221-2604
Poznań, Poland
hello@snow.dog
+48 61 625 09 25
Conversational AI — once seen as a tech curiosity — has become an essential tool in modern...
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