The Challenge
Despite their strong market presence and extensive product offerings, The Deck Store faced certain challenges that hindered their online performance and growth. These challenges primarily revolved around:
- Magento Technical Support: The Deck Store's website, built on the Magento platform, faced multiple technical issues that affected its performance and user experience. Problems such as log eros, security issues, and module/integration functionality posed as obstacles. These issues not only disrupted the smooth functioning of the website, but also negatively impacted customer satisfaction and conversion rates.
- Site SEO Optimization: Another critical challenge was the suboptimal search engine optimization (SEO) of their website. For many years, the site had been consistently ranking at the top of relevant searches, but due to site changes, their SEO value dropped dramatically. The lack of experienced SEO management meant that The Deck Store was not leveraging its full potential to attract and retain customers online.