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IronPlane Managed Support

IPMS

Our managed support plans provide clients with access to a dedicated team of Magento Professionals, offering both technical and business user support.

The services come in 3 subscription-based offerings to meet the varying support needs and budgets of our clients.

From emergency support or minor fixes to custom upgrades, IPMS is designed with the goal of keeping your online presence running smoothly.

IPMS HIGHLIGHTS

  • Extreme visibility into your tasks and projects
  • Instant time tracking
  • Roll-over and flexible hours
  • 24/7 support

IPMS LEVEL 1

  • requires hosting contract
  • requires hosting contract

  • GET A QUOTE

  • IPMS LEVEL 2

    • requires hosting contract

  • GET A QUOTE

  • IPMS LEVEL 3

    • up to 30 min. per month

  • GET A QUOTE

  • TRANSPARENCY & CONTROL

    From the smallest features to the most complex site builds, we want our clients to have a clear sense – at any moment – of the status of their projects. Therefore, we provide the following tools:

    Project Management System:  All tasks are listed here, along with any relevant milestones. At a glance, you can see where the progress is on any item, and whether we need anything from you.

    Instant Messaging:  You will be set up in our instant messaging / chat tool. This will allow you communicate with your project manager in real time, when necessary.

    Instant Time Tracking:  We understand that tracking hours used is critical for clients in order to manage their budgets and plan what work they will do each month. Each time entry is logged in real time, so you can always see exactly how much time you have left each month. You can also easily see which entry goes with which task.

    FLEXIBLE HOURS

    We understand that some months you won’t be able to focus much on site development, while during other times you will need more than usual. You can choose a plan that will allow you to roll over unused hours to the following months in the same quarter, or pull in hours from the next month for immediate use.

    We always ensure that we have enough resources available to our clients when they need them. We include an automatic buffer in your plan to allow for urgent situations or months that require more support than average.

    24/7 SUPERB SUPPORT

    Clients on our hosting plan have automatic 24/7/365 site monitoring and support. After normal business hours, these tickets are limited to emergency situations (site down or unresponsive). As a client, you will have access to a variety of tools including a private, emergency response ticket system.

    Free Consulting* – Clients on IPMS 3 may take advantage of up to 30 minutes each month of free consulting and support. This may be used for training, eCommerce planning, or for discussing any challenges you are currently facing.

    SAFETY AND SECURITY

    We take safety and security very seriously. All passwords and site credentials are stored in an encrypted vault. Only those individuals relevant to your project have access to these credentials. All clients are automatically set up in our dev environment, which includes version control, a QA/QC process, and a staging environment for review and testing.