Magento
UX SERVICES:
STAND OUT IN A
CROWDED MARKETPLACE
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ironplane awardMost Innovative Customer Experience

Create an Innovative Customer Experience
A positive user experience can become a significant competitive advantage in the marketplace and ultimately have a big impact on your business. The interactions
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We offer 3 UX services:

UX Review (any platform)
UX Review with Magento Implementation
Full UX Design and Magento Development

UX REVIEW (ANY PLATFORM)

This service is designed to provide a comprehensive evaluation of your eCommerce site (or a specific web page), omnichannel, ormore...

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REVIEW INVOLVES:

Outline of business objectives and study goals (prepared with stakeholders)

Problem definition, outline of assumptions

Competitor and market analyses

Research of users, website observation (using tools such as Fullstory)

Heuristic evaluation

DELIVERABLES:

Detailed report outlining goals, objectives, and results of UX research

Recommendations and clear roadmap with estimations to implement on your site that will improve customer experience

Presentation of outcomes and recommendations for next steps

This review can also be performed on your mobile or tablet app

UX REVIEW AND MAGENTO IMPLEMENTATION

In addition to the UX Review, this service includes the implementation of changes that will help scale up your business. Of course, changes made will be customized and structured according to your business objectives.

REVIEW INVOLVES:
An outline of business objectives and study goals (prepared with stakeholders)
Problem definition, outline of assumptions
Competitor and market analyses
Research of users, website observation (using tools such as Fullstory)
Heuristic evaluation

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MAGENTO DEVELOPMENT:

eCommerce website development

Custom modules and extensions

Integrations with 3rd-party services

Migration from other platforms

Version upgrade

Magento 1 to Magento 2

Speed optimization

SOLR onsite search

FULL UX DESIGN AND MAGENTO DEVELOPMENT

This service is offered in conjunction with our Magento Commerce services. We will work on an in-depth redesign of your website based on a data-driven UX process.

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This involves close collaboration with business stakeholders. In addition to the deliverables of the UX Review, we offer:

Stakeholder interviews/discussions throughout product redesign cycle

User personas and user stories

Low fidelity prototypes and wireframes

High fidelity designs

Implementation in Magento Commerce

The UX Process

Grounded in universal best practices, but customized based on data and research we collect. Reports and key findings are shared at every stage. UX research and testing is a cyclic process.

Top Level Insights

Barnett Crossbows, Wildgame Innovations, Plano Molding

WHAT'S NOT WORKING?
WHAT'S WORKING?
VS
Website loading speeds
Strong brand legacy and identity
Usage of banners
Excellent content, guides, and information for both new and return visitors
Contact and social media information
Imagery-detailed product images, close-ups, zoom-ins
Search bar
Responsive website – most pages function appropriately on mobile screens
Customer loyalty
Smooth checkout process and forms
Stock indications
Strong copy and messaging about products